Terms of use
Last updated 26 October 2026
These terms apply when you use the Awfar app and website and rent a car from Awfar. By creating an account you agree to them. The rental contract you sign when you receive the car applies too.
Your account
Give your real details and keep them up to date. Keep your password to yourself: you're responsible for what's done with your account. We can block an account that breaks these terms.
Who can rent
Each country sets its minimum age and the documents it asks for, depending on your nationality and where you live. We check your documents before your first booking; a booking can't go ahead without them.
Booking
A booking is a request until we confirm it. We may refuse a request, for example when the car is no longer free, and we tell you why. The price you see when you send the request is the price you pay for those dates; it includes VAT where the country has it.
Pick-up and delivery
You pick the car up at its branch, or we deliver it within the city's delivery area for that city's flat fee. The fee covers bringing the car to you.
Payment
You pay when you receive the car, in the country's currency, by a method that country accepts. Every payment is recorded on your booking, and you can see what's paid and what remains in the app.
Cancelling and changes
You can cancel for free while your request is awaiting confirmation or confirmed and before you receive the car. To keep the car longer, contact us before the return time; extra days are priced at your booking's rates.
Using the car
Look after the car, follow the traffic laws, and return it on time to the agreed place. Fuel, kilometre limits, fines, insurance and damage are covered by the rental contract you sign at pick-up.
Liability
We work to keep the app available and its information right, but we can't promise it will never be interrupted. Nothing in these terms limits rights the law gives you.
Law
A rental is governed by the law of the country the car is rented in, and its courts decide disputes about it.
Changes
When these terms change, we update the date at the top and tell you in the app. The terms in force when you sent a request apply to that booking.
Contact us
Questions about this page? Write to us in the country you rent in.