Privacy policy
Last updated 26 October 2026
This policy explains what Awfar collects when you use the Awfar app and website, why we need it, who sees it, and what you can do about it. It covers every country Awfar works in.
What we collect
Only what we need to rent you a car:
- Your account: full name, phone number, email if you add one, date of birth, nationality, country of residence and a password (stored only as a secure hash).
- Your documents: the kind, issuing country and number of your ID, residence permit, passport, driving license or international driving permit, and photos of them.
- Your bookings: the car, dates, pick-up or delivery, the delivery address and map pin you choose, the price, payments and messages about the booking.
- Your phone: a notification token, so we can send you booking updates, and the app's language and country.
Why we use it
- To create your account and let you log in.
- To check that you can rent in a country: your age and the documents its rules ask for.
- To confirm, deliver, hand over and close your bookings, and to record what you paid.
- To send you notifications about your bookings, and answer you when you contact us.
- To keep accounting and tax records, and to meet our legal duties.
Who sees it
Awfar staff see your details when they handle your bookings, and only in the countries they work in. We don't sell your data or use it for advertising.
Service providers handle it for us under contract: our hosting and file storage, Apple and Google for notifications, and Google Maps for the delivery pin. We share data with authorities only when the law requires it.
How we protect it
Your data travels encrypted. Document photos and receipts are kept in private storage, opened only through short-lived links by staff who need them. Staff accounts are limited by role and country, and every change they make is logged.
How long we keep it
We keep your account while it's open. When you delete it, we remove your personal details and document photos. Booking and payment records stay, without your name, for as long as accounting and tax law requires.
Your choices
You can see and correct your details in the app, upload new documents, turn notifications off in your phone's settings, and delete your account at any time. To ask for a copy of your data, contact us.
Age
The app is for adults. You must be at least the minimum age the app asks for when you register, and each country sets its own minimum age for renting.
Changes
When this policy changes, we update the date at the top, and tell you in the app if the change matters to you.
Contact us
Questions about this page? Write to us in the country you rent in.